What's your job about?
As a Manager within the Technology Risk team at Protiviti Sydney, I am entrusted with the vital task of supporting various software, technology, and financial services organizations in navigating the intricate cyber and IT risk landscape. My responsibilities encompass a diverse range of functions aimed at fortifying information security protocols, ensuring compliance with IT risk and security frameworks, and enhancing operational efficiencies across complex business and IT structures.
Daily, I am actively engaged in spearheading the delivery of comprehensive IT risk and compliance services. This entails conducting rigorous IT internal audits, conducting gap assessments, and orchestrating strategic initiatives to enhance control mechanisms across diverse industries for our clients at Protiviti.
Internally, I am deeply involved in bolstering the technological risk arm of our organization. Collaborating closely with key stakeholders such as the Managing Director, Directors, and Senior Managers, I actively contribute to business development endeavours. This involves crafting compelling client proposals and nurturing industry relationships, thereby bolstering Protiviti's market presence and reputation.
In pursuit of professional excellence, I remain steadfast in my commitment to continuous learning and development. I actively participate in educational opportunities provided by Protiviti and esteemed professional bodies such as ISACA, IIA, and PECB. By staying abreast of evolving trends in cybersecurity, technology, and IT risk management, I am equipped to provide innovative solutions and strategic guidance to our clients, ensuring their sustained success.
What's your background?
My formative years were largely spent in Sydney, although I had the enriching experience of residing in both India and Singapore during my childhood. At Oakhill College in Sydney, my academic pursuits were predominantly centred around the realm of medical science, where I enthusiastically delved into various science disciplines. Upon reaching the juncture of selecting a university course, I deliberated between a dedicated pursuit of medical science and the incorporation of complementary studies to fortify my prospects. Ultimately, I opted for a Bachelor of Science Bachelor of Business degree at the University of Technology Sydney. Yet, amidst my academic endeavours, my fascination with management consulting burgeoned, igniting a new career trajectory!
My professional odyssey commenced during my high school years, where I gained valuable experience working in a local café. Subsequently, I continued to explore the culinary domain in university, assuming various roles all the while tutoring students across diverse subjects, including sciences and management disciplines. A pivotal turning point arrived during my final year of university, when I transitioned into the pharmaceutical industry as a laboratory technician where I was exposed to the sales and manufacturing sides of the business. However, it was the offer extended by Protiviti in 2020 to join their Internal Audit and Financial Advisory division as a Graduate Consultant that marked a significant milestone in my journey.
Navigating through various departmental rotations, encompassing solutions such as Risk & Compliance and Technology Consulting, I ultimately gravitated towards the sub-solutions of information security, technology governance and risk management. Joining the Technology Risk team in mid-2022 has been a defining chapter, wherein over four years of tenure, I have relished the collaborative ethos while diligently serving our esteemed clientele.
Could someone with a different background do your job?
Yes! It’s feasible for individuals with diverse backgrounds to excel in this role. While a specific background in technology risk management or IT auditing is advantageous, individuals from cybersecurity, IT operations, finance, or consulting can bring valuable transferable skills to the position. Essential attributes include a strong analytical mindset for effective risk analysis, adept communication skills for engaging with clients and stakeholders, adaptability to evolving technological landscapes, proficient problem-solving abilities, meticulous attention to detail in audit processes, a comprehensive understanding of business objectives, and a steadfast commitment to continuous learning to remain updated on cybersecurity and IT risk trends. These qualities will collectively facilitate success in navigating the complexity embedded within technology consulting.
What's the coolest thing about your job?
The greatest satisfaction in my role lies in the concrete impact I make by strengthening information security protocols and optimizing operational effectiveness for a variety of organizations. I particularly enjoy the challenge of conducting thorough IT internal audits and spearheading strategic initiatives to mitigate cyber and IT risks. Despite occasional fatigue, moments of client appreciation for my guidance and solutions serve as poignant reminders that I am effectively contributing to their success, reaffirming my commitment to safeguarding their resilience. I’m also a strong believer in the Servant Leadership style and therefore always need to focus on how I can develop the skills and expertise of my team members so that they can successfully grow in their careers and achieve their personal and professional goals.
What are the limitations of your job?
The primary limitation of my job lies in the significant responsibility it entails, often requiring meticulous attention to detail and adherence to strict deadlines. While additional hours may occasionally be required for project completion or urgent client needs, it's not a constant demand. Physical demands are generally minimal, but the mental workload can be taxing. The greatest challenge may be managing client expectations and navigating complex IT landscapes. Graduate Consultants should be prepared for high-pressure situations, adopt a flexible work approach during peak periods, and embrace continuous learning to stay ahead within the field of technology consulting.
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